PRIVACY POLICY
Last updated: 03 July 2026
This privacy policy explains how MCIM Machine Calibration, Installation & Metrology Ltd collects, uses and protects personal information.
MCIM Machine Calibration, Installation & Metrology Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
1. WHO WE ARE
Company name:
MCIM Machine Calibration, Installation & Metrology Ltd
Registered office:
Office H, Arnold Business Centre, Brookfield Gardens, Arnold, Nottingham, NG5 7ER, United Kingdom
Registered company number:
16582817
Email:
info@mcimltd.com
Website:
www.mcimltd.com
2. WHAT INFORMATION WE COLLECT
We may collect and use the following information:
- Your name
- Company name
- Job title or role
- Email address
- Phone number
- Business address
- Details about your enquiry or project
- Information you provide through our contact form
- Information you provide by email, phone or direct communication
- Website usage information, such as pages visited, device type, browser type and basic analytics data, if analytics tools are used
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information when you:
- Contact us through the website
- Submit an enquiry form
- Email us directly
- Phone us
- Request a quote
- Become a customer or supplier
- Communicate with us about a project, service or report
- Visit our website
4. HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to enquiries
- Provide quotes
- Discuss potential work or projects
- Deliver metrology, machine alignment, installation, inspection or engineering services
- Communicate with customers and suppliers
- Create and issue reports
- Manage bookings, site visits and project records
- Send invoices and maintain business records
- Improve our website and services
- Meet legal, tax and accounting obligations
5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION
We only use personal information where we have a lawful reason to do so.
Our lawful bases may include:
Contract:
Where we need to use your information to provide a quote, deliver a service, manage a project or communicate with you as a customer or supplier.
Legitimate interests:
Where we need to use your information to run and manage our business, respond to enquiries, maintain customer relationships, improve services and protect our business.
Legal obligation:
Where we need to keep records for tax, accounting, insurance, legal or regulatory reasons.
Consent:
Where you have given clear consent, for example for certain marketing communications or non-essential cookies, if these are used.
6. WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Website hosting providers
- Email and IT service providers
- Accountants or bookkeepers
- Professional advisers
- Insurance providers
- Payment or banking providers
- Subcontractors or specialist service providers where needed for a project
- Legal or regulatory authorities where required by law
We only share information where necessary and where appropriate safeguards are in place.
7. HOW LONG WE KEEP YOUR INFORMATION
We only keep personal information for as long as necessary.
Enquiry information may be kept for as long as needed to respond to your enquiry and manage future communication.
Customer, supplier, project, invoice and accounting records may be kept for up to 6 years, or longer if required for legal, tax, insurance or business reasons.
When information is no longer needed, we will delete it securely or anonymise it.
8. HOW WE KEEP YOUR INFORMATION SECURE
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.
This includes using secure systems, restricted access, password protection and appropriate business procedures.
9. YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights over your personal information.
These may include the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to us using your information
- Ask for your information to be transferred to another organisation
- Withdraw consent where we rely on consent
To make a request, contact us at:
info@mcimltd.com
10. COOKIES
Our website may use cookies to make the website work properly and improve the user experience.
Essential cookies may be used for basic website functions.
If analytics, tracking or marketing cookies are used, we will provide appropriate cookie information and request consent where required.
You can usually control or delete cookies through your browser settings.
11. THIRD-PARTY LINKS
Our website may include links to other websites.
We are not responsible for the privacy practices, content or security of external websites. You should read the privacy policy of any external website you visit.
12. INTERNATIONAL TRANSFERS
Some service providers, such as website, email or cloud service providers, may process data outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your information.
13. HOW TO COMPLAIN
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
Email:
info@mcimltd.com
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.
14. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time.
Any updates will be posted on this page with a revised “last updated” date.
15. CONTACT DETAILS
For questions about this privacy policy or how we use personal information, contact:
MCIM Machine Calibration, Installation & Metrology Ltd
Registered office:
Office H, Arnold Business Centre, Brookfield Gardens, Arnold, Nottingham, NG5 7ER, United Kingdom
Email:
info@mcimltd.com
Website:
www.mcimltd.com